Terms and Conditions

Please read our Terms & Conditions carefully before using our website and placing orders. By using this website or placing an order through the website or by telephone or requesting a delivery, you signify your agreement to be bound by the Privacy Statement and the Terms and Conditions set out below. If you do not agree to be bound by below Conditions you may not use or access this website.

SECTION 1: Privacy Policy

1.1 We take your privacy very seriously and are committed to providing users with an Internet experience that respects your privacy.

1.2 When you make a purchase, we need to collect certain information to process your transaction and fulfil Your order. We do not sell or rent your information to any other companies and third party for marketing or any other reason. however, we need to provide the courier or delivery company with your name, delivery address, telephone number and email address, to make sure your order is safely delivered.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information which helps us learn about your browser and operating system.

1.3 When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. We do not hold Your credit card details online at any time.

1.4 We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

1.5 Our Web site may link to other web sites. Please be aware that We are not responsible for the privacy practices of these other sites.

1.6 With your permission, we may send you emails about our store, new products and other updates. If You would rather not receive them, please unsubscribe from any e-mailing list at any time by responding to our e-mail info@mrandmrsolive.co.uk with the subject UNSUBSCRIBE or by writing to us using our mailing address at: Mr and Mrs Olive UK Ltd, 51 Georges Hill, Widmer End, High Wycombe, HP15 6BH.

1.8 If You have any questions about this privacy policy, please let us know using any of the methods on the Contact Us page.

SECTION 2: Use of Cookies

For any Cookies on our site, you can choose if you want to opt-out of cookies or not. These cookies may be placed on your computer’s hard drive. If You wish to switch off cookies Your access to the site will not be affected. No cookie created by Our Website stores personal details about You.

SECTION 3: Your Account

3.1 If You use our website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account.

3.2: You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform Us immediately if You have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

SECTION 4: Events Beyond Our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect Your statutory rights.

SECTION 5: Payment:

5.1 We accept card payments through our website with MasterCard, Visa, American Express, and Visa Debit. You can Also pay by PayPal.

5.2 If you choose a direct payment gateway to complete your purchase, then (WordPree/PayPal or …) stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

5.3 All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

5.4 PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

5.5 For more insight, you may also want to read WordPress’s Terms of Service. (Add link)

Section 6: Third – Party Services

6.1 In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

6.2 In particular, remember that certain providers may be located in, or have facilities which are located in, a different jurisdiction than either you or us. So, if you elect to proceed with a transaction which involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

6.3 Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

SECTION 7: Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 8: Google Analytics:

Our store uses Google Analytics to help us learn about who visits our site and which pages are being looked at.

Section 9: SECURITY

9.1 To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

9.2 If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Section 10: AGE OF CONSENT

10.1 By using this site, you represent that you are at least 18 or over in the UK and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 11: DELIVERY

11.1 providing all items are in stock we aim to process your order within 2 working days for delivery within the UK (ex-Channel Islands), delivery elsewhere may take longer. However, this timescale is not guaranteed, and at busy times such as Christmas this processing time may be longer, so if the order is urgent, or you require it before a specific date please email us to discuss the possibility of an alternative arrangement.

11.2 We dispatch orders on Monday to Friday, however parcels containing items that must be kept chilled will not be dispatched on Fridays.

11.3 Once a parcel has been dispatched, delivery is typically within 3- 5 working days after shipping, if Standard UK Delivery is selected. But timescales are not guaranteed, so please allow plenty of time if you require your goods by a specific date. If Express UK delivery is selected your order will typically be delivered on the working day after shipping.

11.4 We are not informed of delivery problems, so if your parcel does not arrive within the time frame given in section above and you do not contact the courier, your parcel may be returned to us as having been undeliverable. If this happens and you would like us to send your order out again, we will have to charge you for the return delivery cost and re-shipping cost and for the replacement of any perishable or damaged items. You will be liable for any charges that are incurred by us because your parcel was undeliverable, including any re-stocking charges, will be payable by you.

11.5 If you require a specific delivery date, we will do our best to fulfil this request but delivery on or by any particular date is not guaranteed. If we agree to a specific delivery date with you and the courier, we use is unable to deliver on the specified day due to adverse weather conditions or any other circumstances beyond our control, we will endeavour to arrange for delivery at the next earliest opportunity and our liability is limited to this.

11.6 We reserve the right to charge increased delivery charges, where incorrect information has been submitted, and as a result surcharges are incurred by Us.

SETON 12: PERISHABLE ITEMS

12.1 We can only send food that must be kept chilled to addresses within the mainland UK. Deliveries to some areas that do come within the Standard delivery area including parts of Scotland (Aberdeenshire, Inverness), off-Shore islands and very rural parts of Wales and Northumberland do take 3-5 days so please contact us before placing your order to check if your address is suitable for delivery of perishable goods as we will not be liable for any deterioration in those goods in transit

12.2 If you live in other delivery areas and we inadvertently send perishable items to you we will not be liable for any deterioration in those goods in transit.

12.3 Orders that include perishable food items cannot be cancelled or RETURNED once placed.

12.4 It is essential that you provide a delivery address where someone will be available to accept your parcel. We will not accept liability for any subsequent deterioration of perishable goods if you are not available to receive your order on the first occasion that delivery is attempted.

12.5 If any special arrangements are required for delivery, including particular days when no-one will be available to receive your parcel, you must discuss this before you place the order so that we are able to determine whether it will be feasible to meet these requirements.

SECTION 13: DAMAGE & TRACING PARCELS

13.1 On delivery please check your parcel for damage & sign the delivery note accordingly. We cannot accept damage claims if you refuse delivery as we will have no evidence of the condition of the parcel when you received it, and you will also incur the cost of the return delivery OF £8.50.

13.2 Whether or not the exterior of the parcel shows any signs of damage, please check the contents as soon as possible. All damage must be reported to us ASAP once the order was delivered by email, quoting your name, order number and details of the damage. Please do not telephone us to tell us about any damage as we will still require written confirmation from you for our records in order to process your damage claim. Once goods have been moved from the delivery address, damage claims cannot be considered.

13.3 Without exception, we will not process any claims for damage if you dispose of any damaged items or packaging without our permission to do so. All items, and their original packaging must be available to be returned to us or for us to see by requesting photographs to be taken or for the courier to inspect, even if the parcel was signed for as damaged. We may at our discretion be prepared to accept photographs of the damaged items and packaging as evidence. Because of the time limits imposed on us to submit damage claims it is essential that damaged items are returned to us or photographs are received by us within seven days of your parcel being dispatched, after this time we will no longer be able to process your claim. 

13.4 All items purchased by you are checked carefully before packing and shipping and we are unable to accept damage claims for minor damage to the exterior packaging of these items during transit (e.g. minor dents, scratches or tears in the packaging) when the contents are not compromised.

13.5 When your parcel is dispatched you will be emailed parcel tracking information for your parcel. If you do not receive this email, please contact us without delay and we will provide you with the information you need to track your parcel.  If your parcel is subsequently not delivered within 5 working days for UK parcels (2 day for UK orders sent on an express delivery service, 10 days for deliveries outside the UK) or there are other delivery problems, please check this online tracking information and contact the courier directly. Please note that we are not made aware of problems unless you inform us. When you do inform us, we will also contact the courier to try and resolve the problem with your delivery.

13.6 As delivery is by a third-party courier, we have no more influence over the courier or information about your parcel than you do with the online tracking information you have received. If you inform us of a problem with the delivery of your parcel, we will of course work with you and the courier company to ensure that your order is delivered as quickly as possible however you will be expected to assist and co-operate in this process and to be prepared to contact the courier directly.

13.7 If orders are considered by us to be lost in transit, after a reasonable period time has elapsed and the courier has had time to investigate, we shall at our discretion either refund or resend the order. However, we expect you to inform us promptly if you do not receive your parcel within a few days of it being dispatched and as we must lodge a claim for lost parcels within 10 days of dispatch, we will not be able to accept a claim from you for a missing parcel after 10 days have elapsed since your parcel was dispatched by us.

SECTION 14: PRODUCT DETAILS

14.1 We endeavour to ensure that the information shown on the website is as accurate as possible however We cannot guarantee that information and offer no warranties as to the accuracy.

14.2 Unless we state otherwise on the product page, we are not the manufacturer of the products for sale on this website. The product information we provide may differ from the information provided on the product you receive, so please refer the information and warnings given by the manufacturer on the packaging prior to consumption.

14.3 We cannot be held responsible for typographical errors on this site, including but not limited to those regarding price. We reserve the right to make changes to our Web site including prices, products, ingredients, weights, sizes and terms & conditions without any notice being given. If you inform us of any inaccuracies on our website, we will endeavour to correct them as soon as we reasonably can.

14.4 The design of the packaging of products are subject to change without notice and so may vary from the photographs given on our website. The portrayal of products on the site will also depend upon the characteristics and capabilities of your computer. Natural products will also vary. We cannot therefore guarantee that products will be identical to their representations on the site.

14.5 For products such as  dried fruits, Herbs and spices in order to ensure the availability of stock we reserve the right the vary the look of the packaging or brand from that given on our website.

14.6 If you are purchasing food products that you intend to store rather than consume within a week of delivery we would recommend that you contact us in advance of ordering to check that the shelf life of current stock is suitable for your needs.

 SECTION 15: AVAILABILITY OF STOCK

15.1 All goods featured on Our Website are subject to availability and may be withdrawn from sale at any time.

15.2 We cannot be held responsible if any goods are unavailable due to circumstances beyond our reasonable control.

15.3 We reserve the right to replace one brand of product with another of equal quality.

15.4 We endeavour to keep the Website updated. However, if a product You order is listed as in stock on our website but is unavailable and this item is a major part of your order you will be notified of this by email and given the chance to choose an alternative item, cancel your order completely, or delay your whole order until the product is in stock.

SECTION 16: OUR RIGHT TO REFUSE YOUR ORDER

16.1 We reserve the right to refuse to accept your order for any reason including, without limitation and whether or not payment has been received by us, if:

    – we have insufficient stock to deliver the goods you have ordered;
    – we do not deliver to your area; or
   – one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do refuse your order we will notify you by e-mail and will re-credit to your account any sum deducted by us from your payment card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

SECTION 17: TAX CHARGES

17.1 Most of the goods we sell are taxed at 0% rate of VAT. If this is not the case, then the VAT charge is included in the price given on the website.

17.2 For orders made for such items for delivery in the UK or the European Union countries, this 20% VAT will be charged. All other orders are VAT free, and the VAT charge will be removed from your invoice when you select your country of residence during checkout.

17.3 We will not be held responsible if local Customs authorities wish to charge import duty or delay the release of any item. We cannot be held responsible should local customs authorities wish to reject your order or confiscate any particular item contained within your order. We recommend that you check with your local customs authorities before placing an order with us.

SECTION 18: SHORTGAE AND SHIPPING COST

SHORTAGE:

18.1 All orders are checked at least twice before packing and a delivery note is included with each parcel. If any items are missing from the parcel but listed on the delivery note, please report this to us by email or in writing within 24 hours of receipt of your parcel quoting your name, order number and details of the missing item or items. Unless you do not have an email address, please do not telephone us to tell us as we require written confirmation from you in order to process your claim.

SHIPPING COST:

18.2 For Standard UK Delivery the charge is £2.89. Delivery is typically within 3-5 working days after shipping. Also, Express delivery service are available to most UK Addresses from £7.25 and delivery is the working day after shipping.

18.3 Shipping to Northern Ireland, the Scottish Highlands and UK off-Shore islands including the Channel Islands is £8.99 with Royal Mail for parcels weighing less than 5kg. Delivery typically takes 5-7 working days following dispatch.

18.4 If you decide to change the delivery address after your order is placed, please email us as soon as possible with the detail of the new address, we will try our best to accommodate this change but as orders are typically sent straight for processing, changes may not be possible, and we will not be liable for any inconvenience or cost if the parcel is sent to the original address given. If you telephone to provide this change of address you will still be asked to email the details to us.

SECTION 19: SHIPPING COST TO EUROPE

19.1 For deliveries outside the UK, we will not be held responsible if local Customs authorities wish to charge import duty or delay the release of any item. We cannot be held responsible for any subsequent loss, no matter where it occurs, should local customs authorities wish to reject your order or confiscate any particular item contained within your order. We will only be prepared to consider refunding you for non-food goods if the goods are returned to us in saleable order. Any additional costs that may arise must be borne by you. Please note that cross-border deliveries are subject to opening and inspection by customs authorities which may result in damage to or loss of the contents for which we cannot be held responsible.

Sending to Europe costs as below:

£15.99 for: France, Germany, Belgium, Republic of Ireland, Luxembourg, Netherlands, UK Channel Islands

£19.55 for: Andorra, Austria, Denmark, Finland, Gibraltar, Italy, Liechtenstein, Norway, Portugal, Spain, Sweden, Switzerland (excludes Madeira, Canary Islands and other off-Shore islands)

£29. 45 for:  Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia, Turkey

We also reserve the right require additional payment for parcels weighing over 25kg (including packaging weight) or for bulky parcels. We will contact you if these extra charges apply to your order and you will have the option of cancelling your order.

Please Note: Unfortunately, we are unable to deliver outside the European countries listed above

Section 20: CHANGES TO THIS PRIVACY POLICY    

20.1 We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

20.2 If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

SECTION 21: ALLERGAN ADVISE

21.1 We will try to put as much information as possible about products on the website, but because we buy these from different suppliers and they might change their ingredients without notice, it is your responsibility to make sure about the ingredients of the products you are willing to buy before purchasing it. Of course, you are more than welcome to reach us by email if you need more help and details about specific item on our website. Before you purchase any item.

21.2 Unless individual products state otherwise it should be assumed that all products are produced in an environment where NUTS, PEANUTS and SESAME, and could possibly be contaminated with NUTS, PEANUTS and SESAME.

21.3 While every care is taken to ensure that our product information is correct, food products and recipes are constantly being reformulated meaning that ingredients, allergens, dietary and nutritional content may change from time to time. Given this fact you should not rely solely on the information provided on web listings.

Questions and Contact Information:

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact us at info@mrandmrsolive.co.uk or by mail at:

Mr and Mrs Olive UK Ltd, 51 Georges Hill, Widmer End, High Wycombe, HP15 6BH